FAQS

1. What services does CuraLuxe provide?

CuraLuxe Aesthetic Recovery offers a comprehensive range of concierge post-operative and aesthetic wellness services, including post-operative nursing care, monitoring, vital signs, drain care and removal, incision and wound care support, medication assistance, mobility and positioning assistance, hygiene and compression garment assistance, post-operative transportation, manual lymphatic drainage (MLD), red light therapy, vibration plate therapy, ultrasonic cavitation, radio frequency (RF) skin tightening, vacuum therapy, wood therapy, scar therapy, cellulite treatments, recovery kits, post-operative recovery packages, body contouring packages, wellness bundles, and personalized consultations.

2. Are you my surgeon or medical provider?

No. We provide supportive post-operative nursing care only. We do not diagnose, prescribe medications, or alter your surgical plan. All medical decisions remain with your surgeon.

3. Do you administer medications?

Yes, but only medications prescribed by your licensed healthcare provider. We do not prescribe medications.

4. Is my information confidential?

Yes. Your personal health information is protected under HIPAA regulations and shared only with relevant healthcare providers for care coordination.

5. Is this covered by insurance?

No. Services are private pay only. Payment is due 24 hours prior to service. Cancellations require 24-hour notice. Services rendered are non-refundable. Consultation fees are non-refundable.

6. Do I need to prepare my home?

Please ensure pets are secured prior to the RN's arrival, a safe and clean recovery space is available, and your post-operative instructions are accessible.

7. What happens in an emergency?

If a medical emergency arises, 911 will be contacted immediately and your surgeon will be notified. Clients are financially responsible for any emergency services rendered.

8. Can my photos be used for marketing?

Photos may only be used with your written consent. Efforts are made to de-identify images to protect your privacy.

9. Do you service Northeast Florida?

Yes. Northeast Florida is our primary service area. Clients within this region can expect the fastest scheduling and standard travel rates. This includes the following counties: Duval, Nassau, Baker, Clay, Putnam, Flager and St. Johns county.

10. Do you travel outside of Northeast Florida?

We do offer services outside of NE Florida. Travel availability depends on the location, date, and service needs. Traveling fees apply.

11. How do I request service outside your main area?

If you're located outside Northeast Florida, please contact us with your location and the type of service you’re interested in. We’ll review the details and confirm whether travel is possible.

12. Are there additional fees for travel?

Travel fees may apply for locations outside our standard service area. We’ll provide a clear estimate once we review your inquiry.

13. Do you offer Botox, fillers, lip injections, or other aesthetic treatments?

No. We do not provide any aesthetic or injectable services such as Botox, dermal fillers, lip injections, PDO threads, or similar cosmetic procedures.